Browsers & Cookies
This information is out-of-date. Please note that we're creating a new knowledge base on support.mydre.org. This Help MyDRE website will be decommisioned in the next weeks.
Recommended Browsers
Google Chrome
Mozilla Firefox
Microsoft Edge
Browser recommendation
As a web-based platform, DRE supports various browsers. We recommend using one of the three browsers listed above: Google Chrome, Mozilla Firefox or Microsoft Edge.
Enable cookies
To provide its services, the DRE platform saves and uses cookies on your browser. In the Cookie Policies below, you can find out what kind of cookies DRE saves. If your browser, or any other extension/add-in, disallows cookies, DRE cannot function properly and will give errors. Below, you can find out how to enable cookies in different browsers.
Reduced functionality in some Browsers
We are aware of functionalities not working correctly in some browsers, including:
Google Chrome Incognito mode
Safari
Firefox Focus
For now, we do not prioritize adjusting the DRE platform to work correctly in these browsers. Other features, outlined in the Roadmap, are simply higher on our to-do list. For now, users must adjust by choosing other browsers and/or modes.
How to enable cookies
Chrome
Click the Customize and control Google Chrome menu button in the upper right-hand corner of the browser bar.
Click "Settings."
Scroll down to the Privacy and security section.
Click "Site Settings".
Click "Cookies and site data".
In the Privacy and security section, click Content Settings.
Click the slider to "Allow sites to save and read cookie data (recommended)."
For additional help with Chrome, click "Help" in your browser menu or please see Google's support.
Firefox
Click the Open menu button in the upper right-hand corner of the browser bar.
Click Options.
Click Privacy & Security.
In the "Enhanced Tracking Protection" section, select Standard.
For additional help with Firefox, click "Help" in your browser menu or please see Mozilla's Support.
Edge
Click the Settings and more button in the upper right-hand corner of the browser bar.
Click Settings.
Click Privacy & security.
In the Cookies section, click "Don't block cookies".
For additional help with Edge, click Help & Support > Help in your browser menu or please see Microsoft's Support.
Internet Explorer 11
Click Tools or the gear icon in the upper right-hand corner of the top of the browser bar.
Select Internet Options.
Click the Privacy tab and then the Advanced button on that tab.
Set the First and Third party cookies to "Accept."
Check "Always allow session cookies."
Click OK.
Exit Internet Explorer and restart your browser.
For additional help with Internet Explorer, please see Microsoft's Support.
Safari
Click Safari > Preferences.
Click on the Privacy tab.
In the "Cookies and website data" section, make sure that "Block all cookies" is unchecked.
Close the Preferences window.
For additional help with Safari, click "Help" in your browser menu or please see Apple's Support.
